Frequently Asked Questions
If you do not see an answer to your question below, please feel free to contact us. We add questions here as we are asked. These questions cover the most frequently asked questions that we receive.
What is your return policy?
Due to the nature of our products, we do not offer returns, refunds or exchanges. The exception to this is an in-house blending error. If you are sent the wrong product we will correct the problem.
What if I'm allergic to an ingredient in one of the products?
It is nearly impossible these days to make a product that 100% of the people can use 100% of the time. There are so many variations in allergies and sensitivities that exist. All of our products list all of the ingredients in their product descriptions. Should you be interested in a product that has an ingredient that you are sensitive to, or allergic to, please feel free to contact us. In many cases we can substitute an ingredient for you depending on which product and which ingredient. Teas that come to us pre-blended (not blended in-house) cannot be changed. Please be advised, however, that there may be a minimum purchase for custom formulations.
What type of products do you offer?
We offer a wide selection of teas and tea accessories, herbs and herbal products, gift packages and subscription boxes. We try to add new items frequently. And occasionally there may be a bath product, or other locally crafted product, available that goes with some of our teas. These items would be listed in the "Limited Edition" category when they are available.
How long will it take to receive my order?
We strive to get orders shipped out within 48 business hours of receipt of orders. In the event we are out of stock of a tea or an included ingredient we will notify you immediately with an approximate date of availability. We do try to keep our website up to date with inventory levels but occasionally something may slip past us.
What forms of payment do you accept?
We currently accept Paypal®, MC, Visa, AmEx, Discover, Checks, Cash and Money Orders. Payment in full must be made prior to orders being packed and shipped. Payments made via check or money order will not be processed until payment has cleared our banking institution.
Where are your products made?
We custom blend many of our teas and herbal tisanes in-house. However, the ingredients themselves are grown all over the world as most of them are not native to the United States. We do source from the US when available. Many of the flavor profiles of various teas and herbs and florals are best when harvested from their native habitat, however.
If I am in NC can I pick up my order instead of having it shipped?
Absolutely. Orders may be picked up at our tasting studio located in Clayton, NC. Please contact us to make arrangements once you receive notification that your order is ready for pick up.
Do you offer Quantity Discounts?
Quantity discounts are not available unless noted on the product listing. We do, however, offer various monthly specials. And many of our products are available at wholesale to valid businesses. Please contact us for more information if you are looking for wholesale.
Do you offer private label options for custom orders?
We are not currently offering private labeling options for our products. We do, however, offer a limited amount of custom labeling options for businesses, events and occasions (favors). For more information please contact us so we can discuss your needs.